Shipping policy
Shipping and Freight
- Most orders ship directly from the manufacturer or from one of our multiple fulfillment and authorized distribution centers nationwide. Delivery times depend on where your order ships from.
- SixStarDJ is not responsible for shipments that are lost or damaged in transit.
- If your package arrives damaged or is lost, please file a claim with the carrier within 48 hours and contact us right away.
- We ship with FedEx, which does not deliver to PO Boxes. Please provide a physical street address, which may be verified.
- Large or heavy items that cannot safely ship by parcel carrier will go by freight truck and are billed per pallet. Additional charges may apply.
- Shipping charges do not cover delivery related services or fees, including but not limited to forklift, liftgate, labor and customs charges.
- Free shipping applies to ground service only. Alaska, Hawaii, Puerto Rico and some other areas do not qualify and must ship by air at an additional cost.
- Tracking numbers are emailed automatically to the address on your order. Items that ship directly from a manufacturer or distribution center will not generate an automatic tracking email. Just ask us and we will get that tracking number for you, which may take a little time.