Terms - Policies

SixStarDJ
950 E. 11th St.
Los Angeles, CA 90021 (Downtown LA)
United States
Phone: (213) 612-5886

About SixStarDJ

SixStarDJ brings more than three decades of hands on experience in electronics, pro sound, music and entertainment. Today we are a full service online source for DJ equipment, pro audio, pro sound and lighting, backed by a large warehouse and showroom facility in downtown Los Angeles.

Our team combines years of retail, mail order and online sales experience with a strong focus on customer service. We carry live sound and pro audio systems, DJ gear, DJ and club lighting, truss and staging, video products and much more. New products arrive all the time, and we run special deals regularly.

Thank you for choosing SixStarDJ. We look forward to working with you.

Terms and Conditions

These terms, conditions and policies apply to your use of the SixStarDJ.com website and catalog. Please review them carefully. By browsing our site or catalog, or by placing an order for any product or service, you agree to these terms. If you do not agree, please do not place an order with us. Either way, your satisfaction matters to us, and we will always do our best to help.

SixStarDJ.com may update these terms at any time. Updates take effect on the date they are posted, so please check this page from time to time. Continuing to shop with us after an update means you accept the revised terms.

Please note: placing an order or making a payment with SixStarDJ in any way, including in store, online, by phone, email, text, social media or in person, confirms your agreement to these terms and conditions.

Orders

Orders are usually processed within 2 to 3 business days after we receive them, based on product availability.
Orders placed after 12:00 PM Pacific Time are considered received on the following business day.

Payment

We accept PayPal, Visa, Mastercard, American Express and Discover with a verified shipping address. To protect you, orders ship only to the cardholder's billing address. Other arrangements can be made for orders that need to go to a different address (see Address Verification).
Your card is not charged, and your order is not processed, until it is ready to ship.
Order information may be verified to prevent fraud. Suspected fraud will be pursued to the fullest extent of the law.
Pre orders are available to walk in customers only.
COD orders are not accepted.

Pricing and Availability

Prices and product availability can change at any time without notice.
SixStarDJ is not responsible for pricing errors, typographical errors or omissions. If we find an error in a listing, such as a description or price, we will correct it. We reserve the right to fix any error, cancel any affected order and withdraw any published offer, even after an order has been placed.
If an item you ordered is on backorder or unavailable, we will let you know by email as soon as possible. Delivery dates for backorders, special orders and custom orders depend on our suppliers and other factors outside our control. We will make every reasonable effort to meet estimated dates, but we cannot guarantee them or be held responsible for delays.
All items are subject to stock on hand and may not be available for immediate shipment.
Most orders ship directly from the manufacturer or from one of our multiple fulfillment and authorized distribution centers nationwide, so not all items are available for local pickup. Please contact us before planning a pickup.

Shipping and Freight

Most orders ship directly from the manufacturer or from one of our multiple fulfillment and authorized distribution centers nationwide. Delivery times depend on where your order ships from.
SixStarDJ is not responsible for shipments that are lost or damaged in transit.
If your package arrives damaged or is lost, please file a claim with the carrier within 48 hours and contact us right away.
We ship with FedEx, which does not deliver to PO Boxes. Please provide a physical street address, which may be verified.
Large or heavy items that cannot safely ship by parcel carrier will go by freight truck and are billed per pallet. Additional charges may apply.
Shipping charges do not cover delivery related services or fees, including but not limited to forklift, liftgate, labor and customs charges.
Free shipping applies to ground service only. Alaska, Hawaii, Puerto Rico and some other areas do not qualify and must ship by air at an additional cost.
Tracking numbers are emailed automatically to the address on your order. Items that ship directly from a manufacturer or distribution center will not generate an automatic tracking email. Just ask us and we will get that tracking number for you, which may take a little time.

Returns, Refunds and Exchanges

All sales are final. Please confirm you are ordering the correct item.
No cash or credit card refunds are given, including on same day purchases.
All items carry the manufacturer's warranty. We do not issue refunds. Exchanges are available only with a 30% restocking fee, less any shipping charges incurred.
Special orders and pre orders cannot be returned or exchanged.
Every return requires a return authorization from us.
Items sold as is, special orders and pre orders cannot be returned for any reason.
Returned items must be in original condition with all boxes, packaging, manuals and warranty cards.
The customer pays the shipping cost on all returns to us.
Shipping charges are not refundable or creditable.
SixStarDJ.com does not offer price protection, price guarantees or a 30 day return or refund program.
Opened products, used and refurbished items, computer software, computer related products and accessories cannot be returned or exchanged.

Special Orders and Pre Orders

Special orders and pre orders are considered sold merchandise.
They cannot be refunded or exchanged.

Warranty and Repairs

All products are covered by the manufacturer's warranty only. SixStarDJ does not offer its own store warranty.
We are not responsible for damage caused by user error, and user error automatically voids the manufacturer's warranty.
We do not offer price protection, price guarantees or a 30 day return or refund program.
For both warranty and non warranty repairs, we will send your item to the manufacturer on your behalf. The customer is responsible for all shipping and related charges.
For faster service, you may also send the item directly to the manufacturer.
Repaired items must be picked up within 30 days. Items left longer than 30 days become the property of SixStarDJ, and no claims can be made afterward.
The following items carry no warranty and cannot be returned for any reason: light bulbs, fluids of any kind (fog, haze, bubble and similar), cartridges, cables, headphones and earphones (for health reasons), wired and wireless microphones, raw speakers, tweeters, cases, racks, lighting stands, truss, speaker stands, bulk products, computer software, computer related products, novelties and accessories.
For computer related issues, please contact the manufacturer's technical support.

Professional Reseller

Brand names appear on this website only to identify products that we have lawfully purchased and offer for sale. No other representation is made.

Any purchase from SixStarDJ confirms that you understand and accept these policies without exception.

Additional Information

Unless a product page says otherwise, every product we advertise online, in our catalog or in store is brand new and factory sealed. SixStarDJ.com does not offer a store warranty or extended warranty. We are happy to send items covered by the manufacturer's warranty back to the manufacturer for you; shipping costs are not covered by the warranty and are the customer's responsibility. Non warranty repairs are billed for parts, labor, any other applicable charges and shipping.

The following items have no warranty and cannot be returned for any reason: light bulbs, fluids, cartridges, cables, headphones, cases, racks, lighting and other stands, novelties, bulk products, raw speakers, tweeters and slipmats. Items sold as is cannot be returned for any reason.

Some items on our website or in our catalog are listed without a price, because prices change often. For current pricing, please call or email us. If you don't see what you need, ask us. There is a good chance we have it or can get it for you at a great price.

SixStarDJ.com and the SixStarDJ name and logo are trademarks of SixStarDJ.

All brand names shown are trademarks of their respective owners, and no relationship with SixStarDJ.com is implied. SixStarDJ.com is not responsible for typographical errors in specifications or pricing, or for price changes. Some images were created exclusively for SixStarDJ.com and may not be copied or reproduced by any means without our written permission. All images are for illustration only. Specifications, weights and prices may change without notice. We work hard to keep our information accurate, but errors can occur. Terms, conditions and prices remain in effect until replaced by a newer version.

Website pricing, shipping rates, product specifications and these terms may be updated at any time without notice. These terms are not negotiable and apply to every order placed by phone, online or in person. The most current version is always available at SixStarDJ.com Terms and Policies.