1113 East 11th Street. Los Angeles, California (CA) 90021 U.S.A. Phone:(213) 488-0198 Toll free: (866) 488-0198 Toll free: (888) 678-2735 (orders only) Toll free:(888) 6 S T A R D J (orders only) Fax:(213) 488-5187 Customer service e-mail: firstname.lastname@example.org Website: www.sixstardj.com Business hours: Monday-Friday: 9:00am - 5:00pm PST Saturday: 9:30am - 5:00pm PST Sunday: Closed Online ordering: 24 hrs No online customer service and no e-mail replies on weekends and holidays.
Six Star DJ, Inc. has more than 20 years of experience in the Electronics Industry and has been selling Disc Jockey (DJ) gear for over 15 years. Currently, Six Star DJ, Inc. is a thriving online superstore for DJ equipment, Pro Audio & Lighting products. Six Star DJ, Inc. is also a large facility business in downtown Los Angeles, California (CA) with over 20,000 SQ feet of space. The Six Star DJ, Inc. staff have extensive experience in Internet, mail order and retail Technology and many years of experience in customer service. Six Star DJ, Inc. offers a large variety of goods, including DJ mixers, Amplifiers, Speakers, CD players, Turntables, Processors, DJ cases, DJ Lighting, Intelligent lighting, Accessories & much more. The blend of merchandise is designed to fit every DJ and every budget. Plus, the selection is constantly changing. New items are constantly being added, and special deals are offered regularly.
Thanks for taking the time to read about us. We look forward to doing business with you.
Six Star DJ
has more than 20 years of experience in the electronics industry and has been
selling disc jockey (DJ) gear for over 15 plus years. We are currently a
thriving online superstore for DJ equipment, Pro Audio & Lighting products.
We house our products in a large facility in downtown Los Angeles, California (CA) with over 20,000 SQ feet of
Our staffs have extensive experience in Internet, mail order and retail and
many years of experience in customer service.We offer a large variety of goods from DJ mixers, Amplifiers, Speakers,
CD players, Turntables, Processors, DJ cases, DJ Lighting, Intelligent
lighting, Accessories & much more. The blend of merchandise is designed to
fit every DJ and every budget. Plus, the selection is constantly changing. New
items are constantly being added, and special deals are offered regularly.
Thanks for taking the time to read about us. We look forward to doing business
T E R M SA N DC O N D I T I O N S
Your use of
sixstardj.com website and catalog is governed by the policies, terms and
conditions set forth below. Please read the following information carefully. By
using this website and catalog or submitting an order for products or services,
you indicate your acceptance of, an agreement to be bound by, the terms and
conditions set forth below. If you do not agree to these terms and conditions,
you have the right to avoid shopping with us. Nevertheless, sixstardj.com is
obligated to your satisfaction, as a client and will do every thing in our power
to serve you and comply with your wishes.
and conditions may be changed by sixstardj.com. at our
discretion. It’s your responsibility as a user to periodically return to this
page to review the terms and conditions for amendments. The amended terms shall
take effect automatically the day they are posted on the website and catalog.
Continuing use of our website and catalog for shopping with sixstardj.com will
constitute agreement to such amendments.
Orders and Purchases
Orders received after
will be processed the next business day.
Merchandise in stock will
usually ship with in 48 hours of order receipt.
We do not collect sales tax on
purchases except for California residents. An 9.75% sales tax
will be added to your purchase.
We do not accept orders to ship
internationally nor do we accept orders paid using international credit
We accept PayPal,
Visa, Master Card, American Express, and Discover, with verified or
confirmed shipping address. For your protection, orders are sent only to
the billing address of the cardholder. Special arrangements may be made
for orders that need to ship to an alternate address (please check Address Verification Section). Credit cards are
not charged and orders are not processed until your order is ready for
Checks, Cashier Checks &
Money Orders: Verified Cashiers checks and United States Postal Service
money orders are shipped immediately. Other money orders, cashier’s check,
personal and business checks are held for up to the time it clears.
Any details provided may be
checked for their validity to prevent fraud. If we suspect fraud we may
prosecute to the full extent of the law.
Layaways are applicable for
walk-in customers only.
No CODs accepted
Address Verification is a precautionary measure we perform
to ensure both our safety and avoid fraudulent activity. The nature of online
shopping does not allow us to do a traditional form of identification, such as
a driver's license for a standard brick & mortar store. Instead we conduct
address verification through your credit/debit card issuer to confirm your
identify and verify the validity of your purchase, ultimately protecting your
credit and privacy.
If you wish to ship to an address that is not your billing address, you can contact your card’s issuing
bank and have your shipping destination added as an authorized alternate
ship-to address on your account or on the memo field. We will contact your card
issuer to verify this information after you've placed an order. Please allow an
extra day to verify any alternate ship-to address.
Both your billing and shipping addresses must be verified
before an order will ship. If you encounter any trouble when attempting to add
an alternate shipping address, let the card issuer know that you are placing an
online order and that the retailer must verify your personal information before
shipment to eliminate the possibility of fraud. Then, simply give us a call at
1-866-488-0198 to let us know and we will re-attempt address verification to
complete the processing of your order.
Orders with the same billing and shipping address are more
likely to ship right away.
Price and Product Availability
Prices and availability of
products are subject to change without notice.
Errors on our listing (description, price, etc.) will be
corrected as it is discovered. We reserve the right to amend any
inaccuracies, cancel any order, and void any published offers including
those discovered after submission of an order.
In some occasion merchandise
needs to ship from the manufacturer or from a different warehouse straight
to your shipping destination.Please allow an additional 48 hours for it to process and ship.
If a product you have ordered
is backordered or not available for shipment, we will notify you as
quickly as possible via the email address in your order. Anticipated
delivery dates for backorders, special order and or custom order items are
dependent upon our suppliers and other factors beyond our control, and are
subject to change.We will make all
reasonable efforts to meet such deadline but cannot guarantee on time
delivery and cannot be held liable for it.
Freight and Shipping
For both our protection,
packages are delivered only to addresses that verifies with your issuing
We will not hold responsibility
on lost or damaged shipment.
Packages damaged on transit or
lost on transit: You may file a lost package or damage claim with UPS
within 48 hours and contact us right away.
We ship using UPS services and UPS
does not deliver to PO Boxes.We
would request you to give us a physical shipping address (subject for verification) for
Weekends and holidays do not
count for UPS GROUND, UPS 3 DAY SELECT, UPS 2ND DAY AIR and UPS
NEXTDAY AIR.Please refer to http://www.ups.com for more information.
Packages shipped using UPS
GROUND will take 2 – 10 business days depending on the
shipping destination is at.
In some occasion the products
ordered which is to big/heavy for UPS to safely handle and will be shipped
through a freight/trucking company and charged by the pallet. Extra
charges may apply.
Shipping charges does not
include service charges and fees incurred during delivery such as and not
limited to forklift charges, liftgate charges,
labor, customs, etc.
Occasionally we offer
"FREE SHIPPING" on selected items chosen. Free shipping offer is
good on credit card or pre-paid purchases only and only on the selected
"FREE SHIPPING" items shipped to the 48 contiguous United States.
Our Free Shipping offer is for
UPS ground only. Some states do not qualify (ie.
AK, HI) for free shipping (ground) and must be shipped via AIR. Additional
shipping charges will apply.
Tracking numbers are
automatically emailed to the email address you provide.In some occasion merchandise needs to
ship from the manufacturer or from a different warehouse straight to your
shipping address.In this case
tracking numbers will not be automatically emailed to you.You can request it from us but please give
us time to get your tracking number as it is not automatically available.
Returns, Refunds and Exchange
All sales are final, make sure you buy the right item the first time.
Absolutely no returns for cash
or credit card refunds, even if the purchase was made the same day.
Returned merchandise is for
exchange (within 7 day only) or for store credit (good for 30 days) and
must be accompanied with the original sales receipt. (20% restocking fee
will apply for exchanges and store credit)Any returns for exchange after 7 days will not be eligible for 20%
restocking fee.A proper decision
will be made at the time of return.
All returns must have return
Any merchandise sold as-is,
special order or layaway cannot be returned for any reason.
All return items must be in
original conditions including all boxes, packaging, instructions and
Customer must cover shipping
cost for all packages going back to us.
There are NO REFUNDS or CREDIT
on any shipping charges.
Shipping cost that we pay to
ship “Free Shipping” items to you is not refundable or exchangeable. For
example, if you order a "FREE SHIPPING" mixer for $150 and it
cost us $20 to ship it to you, and you decide to return it for exchange
for any reason, you would only receive $130 of it in store credit plus the
20% re stocking fee which ends up to be $104 which you could apply towards
your next purchase.
Sixstardj.com does not offer
price protection or price guarantee of any kind nor do we participate in
any 30 day return or refund policy.
No returns or exchange on
opened products, used and refurbished merchandise, Light bulbs, all fluids
(fog fluid, bubble fluid, etc.) stylus and cartridges, cables, headphones
and earphones (due to health and
sanitary regulations), wireless and wired microphones (due to health and sanitary
regulations), raw speakers, tweeters, cases, racks, light stands,
trussing, speaker stands, bulk products, computer software, computer
related products, novelties and accessories.
Special Order and Layaways
Special order and layaways are
considered sold merchandise.
All layaways and special orders
must be picked up within 60 days.
No refunds or exchanges on
special orders and layaways.
the right to cancel or delay any order without notice at our own discretion for
any reason including: unverified or erroneous billing, 3rd party shipment not
affiliated with the cardholder’s details, offensive or unprofessional response
from any of our clientele, or the merchandise ordered was discontinued. Any
order not able to verify, process, item not available or discontinued within 3
days automatically without notice. Sixstardj.com reserves the right to refuse
service to anyone.
Warranty and Repair
All products carry
manufacturers/factory warranty only.
We do not offer store warranty
of any kind.
We are not responsible or
liable for user error.
Any user error will void
factory warranty automatically.
We do not offer any price
protection or price guarantee of any kind nor do we participate in any 30
day return or refund policy.
We will ship your defective
item to the manufacturer/ factory for all warranty and non warranty
repairs. Please allow 3-6 weeks for return from manufacturer/factory.
Customer is responsible for all
shipping charges and any other charges.
Customer can send the product
to the manufacturer/factory for a faster response and turn-around.
Any non warranty item to be
repaired will require a $35.00 service and handling fee plus the repair
All repairs have to be picked
up with in 30 days. After 30 days it will become the company’s
property.No claims can be made
There is no warranty on the
following items and cannot be returned for any reason.
Light bulbs, all fluids (fog
fluid, bubble fluid, etc.) cartridges, cables, headphones and earphones
(due to health reasons), wireless and wired microphones (due to health
reasons), raw speakers, tweeters, cases, racks, light stands, trussing,
speaker stands, bulk products, computer software, computer related products,
novelties and accessories.
For computer related issues
please contact the manufacturer for technical support.
For price beating and price
matching, Sixstardj.com requires a proof of product in stock, the price in
print on the stores or company letterhead, (No E-mail) and must be sent to
us by fax. The other business must be an authorized dealer for that
product. Sixstardj.com requires a written letter on the manufacturer’s
letterhead stating that the company selling their product is an authorized
dealer and reseller. We must receive the letter by fax or mail only (No
E-mail). The product has to be brand new in a factory sealed box, it
cannot be refurbished, b-stock, rental or demo item. Keep in mind that buying from an unauthorized dealer voids
your warranty benefits. Sixstardj.com will only beat or match the price at
the time of purchase, not after the sale. Sixstardj.com does not
participate in any price guarantee or offer any price protection of any
kind or any 30 day return policy.
The use of name
brands shown & used on this website are merely used to identify product only which we
lawfully purchased and are willing to sell and are not making any other
purchase from us constitutes that you, the customer understands our policy and
agree to them with no exceptions.
All products advertised on the website, catalog and store
are brand new factory sealed models, unless otherwise specified on our products
page. Sixstardj.com does not offer any
store or extended warranty of any kind. We will gladly
ship your defective items that are under warranty to the manufacturer for you.
There will be related shipping charges which are not covered under warranty.
Customer is responsible for all related shipping charges. For any non warranty
repairs there will be a charge for parts, labor, any other charges applicable
plus all shipping charges. There is no warranty on: light bulbs, fluids and
juices, cartridges, cables, headphones, cases, racks, lighting stands and any
other stands, novelties, bulk products, raw speakers, tweeters, slip mats.
These items listed may not be returned for any reason.
Any merchandise sold as is may not be returned for any reason.
Throughout our website and catalog you’ll find some items that have prices and
some do not. We try to put prices on every item, however due to price changes
so often it is impossible for us to print the lowest price. If there is an item
in our website or catalog without a price, call, fax or e-mail us to find out
the current price. If you don’t see what you’re looking for, it doesn’t mean we
don’t have it, we probably have what you need or we can get it for you and give
you the lowest price possible.
All brand names shown are all trademarks of their respective companies. No
relationship to Sixstardj.com is implied. Sixstardj.com cannot be held
responsible for any typographical errors in specifications, pricing or price
changes. Some images were created exclusively for Sixstardj.com Reproduction of
these photos, drawings, text and or images may not be reproduced
photographically, electronically, or by any other means without the express
written consent of Sixstardj.com All images are for illustration purposes only.
Actual specifications, weight, and prices of the products shown may and are subject to change without notice. While we do
our best to check for errors, mistakes may occur. Terms, conditions and Prices
are good until superseded by subsequent publications. Any purchase from Sixstardj.com
constitutes that you the customer understands our policy and agree to them.
Website pricing, Shipping Rates, Items specs Terms and Conditions are updated
and changed on daily basis without notice.
These terms are NOT negotiable and if you place an order by phone or web you
are bound by them whether you "saw them" or not (CA state law &
our lawyers say so). These terms are subject to review and can be revised at
any time without any further notice. For those of you reading these terms &
conditions in our catalog, the best place to see the latest terms and
conditions is online at http://www.sixstardj.com/info.html.